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FAQs
FAQs
FAQS (Frequently Asked Questions) • How can I be assured Buy4Africa will deliver? • If you have excess products in your cart? • If you have more quantities of an item in the cart than you require? • How do I know my order has gone through? • Why do we charge a service fee? • How do we contact recipients? • Should I (the sender) contact the recipient? • In case of a problem whom should I contact? • Where does the recipient pick the vouchers from? A: Buy4Africa is a secure online service that enables you to send a variety of practical and thoughtful products to your family and friends in Namibia. Products on offer currently; shopping vouchers, mall vouchers, utility vouchers (Electricity and Water), airtime (mobile and landline), flowers, gift vouchers, new-born hampers, kiddy packs, cakes, perfumes & colognes and beauty & wellness vouchers. We offer you a service of convenience, efficiency and reliability. As a courtesy to our customers Buy4africa.com delivers purchases within 15km from the CBD. Please note, Customers cannot split delivery date and delivery locations. That is one order, one delivery to only one location. Back to top
Q: How can I be assured Buy4Africa will deliver?
A: There are many ways you can assure yourself about our service: You can email us at admin@buy4africa.com with questions you have about our service or your concerns about placing an order. You can call our office in Namibia and talk to our staff. Our numbers are +264 302154 or +264 81 385 1040. Back to top
A: To place an order for a voucher, visit our website www.buy4africa.com. Select the product you want to send. For example, you want to buy a Pick n Pay shopping voucher worth N$ 1,000, select it in the shopping voucher category by clicking on 'Add to Cart', this will take you to your shopping cart, where you see the total items you ordered and their value. You can continue to select other items (you can select as many items as you desire in an order, we only charge you one service fee). Once you select all you want to send, you next create an account, with a username and password. The account helps you track current and future orders you place on our website. We also give customers the option to checkout as guest. After creating an account, the following page will ask you to provide us with the recipient's name and contact information, we strongly prefer you give us the recipients mobile phone number. You can also include a message to accompany the voucher or the purchase. Back to top
Q: If you have excess products in your cart?
A: You can correct this by using the “Remove” tab in the cart. Back to top
Q: If you have more quantities of an item in the cart than you require?
A: For example if you have three (3) 12 Red Roses in your cart and you require only one (1). Change the quantity to 1 and click on the “Update” tab located above Total Cost. This should leave only the desired quantity. Back to top
A: You can pay using a credit card or debit card - we accept all cards with the Visa, MasterCard or Discover logo on them. Our website uses a secure server that guarantees privacy and security on all payment transactions. Your transaction security is very important to us. Back to top
A: Yes, Buy4Africa guarantees the safety and security of all transactions made on the website. Using secure servers we ensure that all credit card transactions are secure and all information provided is kept private. Your security is very important to us. We utilize some advanced security features which include the encryption of transmissions for the transactions and a database encryption mechanism all geared to enhance the security of the transaction. Please see our SSL Certificate on our front-page. Back to top
Q: How do I know my order has gone through?
A: Once your payment goes through we notify you immediately of the payment status and follow up with a confirmation by email. Back to top
A: Yes you can! For the following two reasons we offer refunds instantly:
1. If we are unable to contact the recipient of your order after repeated attempts over a 14 day period, we will contact you about a refund less the service fee.
2. If you change your mind about the order and your recipient has yet to receive it, we will process a refund, less the service fee. If for any other reasons, you feel we owe you a refund.
Please contact us, we will listen and consider all your concerns. Back to top
Q: Why do we charge a service fee?
A: We charge a service fee to enable us meet costs of administering and maintaining the website and by default providing the service to you. We charge a $7.99 service fee per purchase. Back to top
Q: How do we contact recipients?
A: We primarily contact a recipient using SMS, if there is no response, we will call them. If there is still no response, we will contact the sender and ask for better contact details. Back to top
Q: Should I (the sender) contact the recipient?
A: Yes, You should let them know that their order is on the way and when they can collect it. Please quote the order number we give you. You need not contact a recipient if the order is for delivery. Back to top
Q: In case of a problem whom should I contact?
A: There are a number of ways you can reach us. The most reliable is through email admin@buy4africa.com. However, the following options are available to you: Namibia Office Numbers +264-61-302154 +264-81-3851040 (cell phone & sms). Back to top
Q: Where does the recipient pick the vouchers from?
A: Your recipient can pick up their order from our Windhoek office at BPI House, conveniently located in the CBD on Independence Avenue. Our office address is. Back to top
Suite 206, 2nd Floor, BPI House Independence Avenue.